Keynote: Upskilling and Reskilling: How do we deliver personalization at scale?

As organizations face unprecedented change and volatility, they are recognizing the importance of being able to reskill and upskill their workforce to meet new demands. However, most remain challenged by just how to accomplish that. Previous Brandon Hall Group Research finds that only about 36% of companies believe they are prepared to develop the skills they will need in the future. Business is moving too fast and the workforce is too busy, distracted, and now geographically disparate for traditional training models to be completely effective.

Companies need to transform their approach to reskilling and upskilling to be more flexible, adaptable, and focused on the learners. Today’s learners are not getting access to the knowledge and information they need when and where they need it. They feel little to no connection with the learning they are given. This lack of alignment, connection, and context is causing the biggest challenges and results in outcomes not being met. Learning ends up feeling disjointed and separate from the job, keeping people from being actively engaged in their development.

Topics covered in the presentation include:

  • Strategy: How organizations position learning in terms of reaching their business goals.
  • Technology: How organizations leverage technology solutions to enable employees to actively participate in a more contextual learning experience.
  • Process: How the approach organizations take with learning impacts the career development and mobility of the workforce.


Chief Strategy Officer and Principal HCM Analyst Brandon Hall Group

Prior to joining Brandon Hall Group, Michael was the Chief Strategy Officer and Co-founder at AC Growth. Michael serves in a variety of roles including overseeing consulting and advisory support for corporations and solution providers. Michael has led a wide range of advisory support and strategic engagements for Fortune 1000 and small- to medium-sized organizations as well as leading and emerging solution providers across the HCM industry. Michael is one of the company’s principal analysts covering the learning and development, talent management, leadership development, workforce management and talent acquisition sectors. Michael also leads the analyst coverage for solution providers in these sectors.