According to Forrester, upwards of 70% of global revenue comes from third-party channels. Training for your extended enterprise, including franchisees, partners, distributors and dealerships, can have a significant impact on your customer’s experience. In this session, you’ll gain insight into how to best bring consistent, engaging training to your extended enterprise. We’ll dive into how to get training out of the back room and onto the front lines, tips for rolling out mobile devices, and ways to administer training to the extended enterprise environment.
