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Customer satisfaction is the number one goal for many service organizations above all other metrics. Therefore, give your field service technicians easy access to the knowledge they need to do their jobs effectively. Critical field service materials, in the form of binders and PDFs, make it difficult for technicians to find the exact information they need, precisely when they need it, to meet today’s heightened service expectations.
This eBook explores the inefficiencies of current knowledge sharing platforms. We’ll also present recommendations for overcoming these challenges, and the benefits the right content platform can deliver to service organizations.
In this eBook, you’ll learn:
- How existing content delivery models are failing technicians in the field
- What technicians need to deliver great service—and how to make it happen
- What results you will realize when your workforce is empowered with relevant and timely information
