On-Demand Webinar: Abbott Diagnostics transforms customer learning during the COVID-19 pandemic

During a global pandemic, the team at Abbott Diagnostics discovered the power of digital content for transforming in-person customer training into a virtual learning program that can be accessed anywhere. By leveraging the Inkling platform, Abbott Diagnostics was able to rise to the challenge to support its customers’ training needs. Abbott Diagnostics accomplished this feat on a shoestring budget with only a small number of resources in less than three weeks.

Watch this on-demand webinar to hear how Abbott Diagnostics transformed its training with speed and agility and achieved Abbott’s top priority to maintain a high-quality customer training program and learning experience.



Training Systems & Design Manager,
Abbott Diagnostics Division

Danielle Hilliard is the Training Systems and Design Manager, US Commercial Training for Abbott Laboratories, Diagnostics Division, with a focus on customer and sales training development. With a background in Biology/Medical Technology, she began her career at Abbott almost 25 years ago as a technical support representative in the call center and has served in various training roles within the US Commercial operations over the last 20 years.



Former Inkling CEO

Jeff is a strategic C-level executive who brings a high-performance track record with some of the most successful enterprise software brands in Silicon Valley and beyond. Extensive CEO, COO & CRO experience ranging from venture and PE-backed firms to $2B+ public companies.