For H&R Block, tax season is always a stressful time for its employees and franchises. However, 2020 exceeded expectations with the onset of the pandemic. As the tax preparation company pivoted to accommodate changes in the workplace, delays in tax filings, and disruption to its off-season training schedule, the true value of agility revealed itself. This 20-minute session features Steve Guidroz, VP of Human Resources at H&R Block, as he speaks with Jeff Carr, CEO of Inkling, about the steps H&R Block took to adjust to these new realities with speed. Watch now to hear how Steve’s Learning team converted in-person training into a fully-virtual program, including the transformation of a 76-hour in-person class into an online training course that saved money in the process.